PUBLICAWARE DCPC

COMMUNICATION SKILLS FOR EVERY SITUATION

 

 

COURSE OVERVIEW

PublicAWARE looks at and develops the skills necessary to communicate with people in various situations, both verbally and non- verbally. Close links are made to dealing with people on a customer basis by looking at our own needs and then discussing the issue of ‘What we EXPECT, We SHOULD deliver’. Communication and confidence building tasks are part of the module in order to improve Interpersonal Skills.

ONLINE

£70 + VAT + CERTIFICATION FEES

IN-PERSON

£90 + VAT + CERTIFICATION FEES

On completion, the delegate will have covered the following topics:

 

Dealing with Vulnerable  Road Users

How to adapt to situations

Effective Communication

 Compliance

 Health and Safety of the Public

 Customer Care

BOOK UPCOMING COURSES

19 May
8:00 am - 4:00 pm
21 May
8:00 am - 4:00 pm
22 May
8:00 am - 4:00 pm
23 May
8:00 am - 4:00 pm

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WHAT OUR CLIENTS SAY ABOUT US

On an AWARE Series Training Provider

"Having presented NTP with the difficult task of delivering our driver DCPC training on a national level, at various locations, whilst ensuring we met our customers demand, I can confirm with pleasure that they more than met our expectations at every level. A great business partner."

Ian Dumont, The National Recovery Manager, the  AA

On the Smart MotorwaysAWARE Series Course

The course has been developed specifically for roadside rescue and recovery drivers who use the motorway network and has been designed to aid practical, relevant training."

Colin Stevenson, Strategic Partnerships Manager at Highways England

On the Electric Vehicle & HybridAWARE Course

"A massive thanks from myself and the Operations for the way you have adapted these during these unprecendented times and you've still managed to keep them current, engaging and compliant."

Andy Gent, RAC National Recovery Manager, The RAC

On the Electric Vehicle & HybridAWARE Course

"Copart are pleased to be working with NTP to deliver their bespoke Electric Vehicle and HybridAWARE Module to our sub-haul Network to raise H&S standards and awareness."

Karen Ellis, Copart Sub-Haul Network Manager

 

WHAT OUR DELEGATES SAY ABOUT US

"Really engaging, interesting and relevant content once again extremely well delivered by the tutor"

"Content delivered well. Clear and concise information with good group discussion.."

"Great course experience was good for me walked away with a lot more knowledge baz was amazing at explaining things to me."

 

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